REFUND POLICY
1. GENERAL
a. This website with the URL of delhiias.com ("Website/Site") is operated by Delhi IAS Academy ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: https://delhiias.com/privacy_policy.html.
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
2. DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: delhiias.com.
3. REFUNDS RULES
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
4. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within two hours of receipt of the product.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, provided that You contact us within 6-12 hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: 8982068851..
6. SHIPPING COST
a. Cost included in product.
7. PRODUCTS CONTAINING YOUR DATA
a. In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.
b. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: https://delhiias.com/refund.html.
8. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by contacting customer care at 07752-426290.
9. REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
10. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the contact details below.
Customer Care: 07752-426290